Terms and Conditions

At QuickStay Abuja, we are committed to delivering a seamless and enjoyable experience for every guest. By using our services, you agree to the following terms and conditions. These policies apply to all bookings made directly with us or via our trusted partners. Full payment is required at the time of booking, and the rates quoted may vary depending on the season or promotional offers.

Guests are required to provide valid identification upon check-in. Our accommodations are intended for personal, non-commercial use, and any unauthorized use of the premises will result in immediate cancellation without refund.

Privacy Policy

Your privacy is a priority at QuickStay Abuja. We collect your personal information solely for the purpose of processing bookings, providing personalized services, and enhancing your experience during your stay. We ensure that all personal data is handled securely and only shared with necessary third parties (such as our payment processors or local service providers) under strict confidentiality agreements.

We respect your privacy and never sell or distribute your personal data to external parties for marketing purposes. For a detailed overview of our data handling processes, please refer to our comprehensive Privacy Policy.

Cancellation Policy

We understand that plans can change unexpectedly. Our cancellation policy allows you to cancel your reservation up to 48 hours before the scheduled check-in for a full refund. Cancellations made less than 48 hours in advance will incur a one-night stay charge. No-shows or cancellations on the day of check-in will result in the full booking amount being charged.

For corporate bookings, events, or long-term stays, special cancellation terms may apply. These will be clearly communicated at the time of booking.

Refund Policy

Refunds will be processed within 7 business days following a successful cancellation, based on our cancellation policy. Refunds are issued in the original payment method and may take an additional 3-5 business days depending on your bank or payment provider. If you have any issues regarding your refund, please contact our customer service team at [email protected].

Check-In and Check-Out Policy

Our standard check-in time is 2:00 PM, and check-out is by 11:00 AM. Should you require early check-in or late check-out, kindly inform us in advance. While we make every effort to accommodate such requests, these services are subject to availability and may incur additional charges.

Upon check-in, all guests must provide valid government-issued identification. For safety and security reasons, we reserve the right to deny accommodation if this condition is not met.

Customer Service Policy

At QuickStay Abuja, we pride ourselves on delivering exceptional customer service. Our team is dedicated to making your stay comfortable, seamless, and enjoyable. From the moment you book with us to the time you check out, we ensure personalized attention to meet your needs. Whether it’s helping with transportation, or making last-minute adjustments to your booking, we’re here to assist.

We encourage guests to share feedback and notify us of any concerns during their stay. Our 24/7 customer support team is available via phone at +234 708 527 9127 or by email at [email protected]. Your satisfaction is our top priority, and we continually strive to exceed expectations.

Service Quality Guarantee

We stand behind the quality of our accommodations and services. QuickStay Abuja guarantees clean, comfortable, and well-maintained properties that meet the highest standards of hospitality. If any aspect of your stay does not meet your expectations, we promise to address the issue promptly, whether by upgrading your room, offering alternative solutions, or providing a discount where applicable.

Our goal is to make every stay memorable, and we take pride in ensuring every guest leaves satisfied.

Property Usage and House Rules

We kindly request that all guests treat our properties with respect and care. Damages or missing items will result in charges to cover repairs or replacements. QuickStay Abuja is a smoke-free environment, and smoking is prohibited inside all properties. Failure to adhere to this policy may result in cleaning fees or penalties.

Pets are not allowed unless otherwise indicated in your booking. Guests are expected to observe quiet hours between 10:00 PM and 7:00 AM to ensure a peaceful atmosphere for all guests.

Health and Safety Policy

Your health and safety are paramount at QuickStay Abuja. Our properties are equipped with safety measures including smoke detectors, fire extinguishers, and emergency exits. In the event of an emergency, guests are advised to follow the safety instructions provided in their rooms or contact our front desk immediately.

We maintain rigorous cleaning standards and follow all health protocols to ensure a safe environment for our guests. We regularly sanitize all public areas and provide hand sanitizers throughout our properties for your convenience.

Contact Information

For any questions or concerns regarding our policies, please do not hesitate to reach out to us. We are always available to help you:

Email: [email protected]
Phone: +234 708 527 9127